“I Apologize” – The New National Pastime

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“I apologize. I’m sorry…” – is the new National Pastime. Of course you are experiencing “higher than normal call volume”. This is because you (company that outsourced their customer service) has no staff and do a pathetic job at what it is you do. Please. No really. Please, STOP apologizing. You are not sorry. You’re reading a script. You are …

“Just because you believe it, doesn’t make it so…”

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“Half the work done in the world is to make things appear what they are not.” – E.R. Beadle. “The greatest challenge facing mankind is the challenge of distinguishing reality from fantasy, truth from propaganda.” – Michael Crichton, Harvard Medical School graduate, author of State of Fear With the above quotes in mind, this really struck me.. A friend of …